The FINANCIAL — Over the past few years, Air France has been making every effort to make travel for disabled and reduced mobility
passengers as easy and simple as possible.
In 2001, a specific assistance service called SAPHIR* was launched, the only service of its kind in the world, which gave a new dimension to our relations with our customers and greatly contributed to alleviating stress linked to organizing air travel for these passengers. The progress made, in conjunction with associations, doctors and Air France staff has been considerable, and is constantly being improved.
“The past fourteen months have undoubtedly been the most intense in terms of development, both with regard to extending access to existing services internationally and implementing new services both on the ground and on board aircraft”, declared Patrick Roux, VP Marketing Air France.